CONTACT US

Attention: Due to high demand, response times are slower than usual. Please be patient as we work to address your request as quickly as possible.

Our customer care team is available Monday through Friday from 8:00 am to 5:00 pm PST to handle all email inquiries submitted via the form below.

To request a warranty, you need to provide visual evidence of the defect (photos and videos). Please send these materials along with relevant information to our email: support@o-otd.com. Your email will be responded to within 1–3 business days.

Customer service contacts:

Available on Business Days

(Monday to Friday) 9:00 am to 5:00 pm PST

Support E-mail: support@o-otd.com

Business E-mail: selina@o-otd.com

Service in French: +33 7 68 12 17 08

Service in English: +48 570 700 789

Service in Chinese: +86 13316451897

Address: FLAT/RM 87 1/F SOUTH SEAS CENTRE 75 MODY ROAD TSIM SHA TSUI KL, Hong Kong  (NOT FOR RETURN)，

Note: This address is not a designated return address. If you need to return an item, please contact the customer service team via email to obtain the correct return warehouse address before sending your package.